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Free UK Next Day Delivery with all orders
Complimentary luxury gift wrapping
Up to 3 years 0% finance available
Free UK Next Day Delivery with all orders
Complimentary luxury gift wrapping
Up to 3 years 0% finance available
With an account you can check out faster, view your online order history and access your shopping bag or saved items from any device.
Find all of the terms and conditions surrounding our varying offers, promotions and activities we have running at Lumbers Jewellers.
10% Welcome Offer
The following terms and conditions apply to the 10% off welcome promotion code.
-This offer applies to all full-priced orders excluding Sale, Pre-owned, Watches, Faberge and Interest-Free Credit.
-The offer applies to full-priced jewellery and accessories. Unfortunately, we cannot offer this on watches.
-You must have signed up and subscribed to our e-newsletter.
-The promotional code is limited to one code per person and can only be used once.
-There is no cash alternative.
-Lumbers Jewellers reserves the right to withdraw this offer at any time.
-Refund of original qualifying purchases are available within our normal refund terms and conditions.
-If a refund is required, you will be refunded the final price paid.
-This offer is not available in conjunction with any other offer, sale or promotion and cannot be used with LMG cards or IFC.
-If the promo code is not used at checkout, the 10% promotion cannot be used on pre-placed orders.
-Offer available online only.
-Available from February 2024.
Engagement/Proposal Competition
Be in for a chance to win a magnum of champagne and 20% off your wedding rings.
All entrants will receive 10% off their wedding rings as standard.
-Entrants must have purchased their engagement ring from Lumbers Jewellers in-store or online.
-This prize draw is open to UK residents aged 18 years or over.
-Proposal photos must be posted on social media and tagged.
-Instagram: @lumbersjeweller
-Facebook: @Lumbersjewellers
-There is no cash prize alternative.
-The winner will be contacted directly from Lumbers Jewellers social media account, one a year.
-By entering this competition, you retain the rights to your works while granting Lumbers Jewellers royalty-free right to use, reproduce, communicate and display the works (in whole or in part) for any Lumbers marketing requirements.
-By entering the competition each entrant agrees to be bound by these terms and conditions.
The following terms and conditions apply to those eligible to be part of the promotional Lumbers Watch Club.
-To be eligible for the Lumbers Watch Club you will have purchased a full-priced luxury timepiece from our showroom or online, exclusions apply.
-You will also need to fill in the Lumbers Watch Club Form which will ask for your contact details.
The URL will be sent with your order confirmation if you purchase online.
If you purchased in-store, a member of the team will give you an iPad to insert your details. Unfortunately, if the form is not filled in, you will not be eligible for the Watch Club membership.
-If you are eligible to be part of the Watch Club you will receive a Watch Club Gift Box including a branded cleaning cloth and spray, watch bar tool and case opener.
-Lumbers will not be liable for the misuse of these tools upon the customer’s watch or their person.
-Refund of original qualifying purchases are available within our normal refund terms and conditions. However, the Watch Club Gift Box, and its contents must be returned, and any associated benefits will be revoked.
Being a part of the Lumbers Watch Club entitles you to:
-A retention of value certificate guaranteeing 75% of the purchase price paid with qualifying watches returned for exchange within 2 years of the purchase date, against a new product twice the original retail selling price.
-The retention of value certificate is void should you modify your timepiece. Modify refers to engraving, after-set and changing the watch’s inner workings.
-The watch being part exchanged must have all original paperwork and box.
-Lumbers reserves the right to withdraw the offer if the watch is damaged or shows wear not reflective to normal wear for the age of the watch.
-An additional 1 years warranty with Lumbers. All 2 Year warranties are extended to 3 years, while 5 Year warranties are extended to 6 years.
-Warranty covers material and manufacturing defects at the time of purchase. It doesn’t cover accidental damage, wear or tear and incorrect use of the watch.
-Complimentary in-house case refurbishment within 2 years of purchase date.
-This is an in-house case refurbishment in our award-winning workshop. This will remove general wear and tear scratches and give your watch a refreshed shine.
The case polishing will be completed to the best possible standard; dents and deep scratches will not be able to be removed but will be softened. Ceramic cases and links cannot be refinished.
-All case refurbishments will require the watch to be brought into our showroom in Leicester.
-Specialist Insurance, offered at an extra charge via our Partners Zing Insurance. This covers theft, loss or accidental damage.
-This service can be quoted by emailing your proof of purchase (order confirmation) to Zing directly at invite@zingcover.com
-Exclusive offers and priority purchasing.
-You will be the first to hear of sales, promotions and any additional watch club-only benefits such as brand events. You will generally be contacted by email.
-To be eligible to be a part of the Watch Club you must purchase a full-priced watch directly from our website or showroom.
-This excludes selected brands: Garmin, Longines, Tissot and Montblanc.
-You will not be eligible for The Watch Club if you buy a sale watch, pre-owned watch or use an LMG card. You can, however, use Interest-Free Credit.
-There is no cash alternative.
-Lumbers Jewellers reserves the right to withdraw The Watch Club and its benefits at any time.
How To Claim Your Value Retention Benefit
In-store Purchases:
1. Inside your Watch Club Care Kit you will have a Value Retention Card which will have been filled in to include: Date of Purchase, Stock Number, the Price Paid and also the Retention Value.
2. Contact your dedicated Sales Executive directly. Their business card will be included in your Watch Club Care Kit. Alternatively, visit us in-store with your Value Retention Card, Watch, Box and Papers.
3. Your Sales Executive will greet you if available, however any watch expert will be able to help you with your Retention Benefit.
4. The staff member will check the watch and details and proceed to help you choose your brand-new timepiece.
5. Once you have selected your new watch and you’re happy, with the outstanding balance. We will take the payment, and you will leave with a brand-new timepiece.
Online Purchases:
1. Contact your dedicated Sales Executive directly. Their business card will be included in your Watch Club Care Kit.
2. Discuss with your Sales Executive which watches you are interested in, they will be able to share more information and images with you.
3. Once you have selected the watch and you’re happy with the outstanding payment, ship your watch with its links, box and papers to: Lumbers Jewellers, 60-66 High Street, Leicester, LE1 5YP.
4. Once checked and details confirmed your sales executive will send you a product link for your chosen watch and the discounted price.
You can then check out as you would normally, and you will receive your brand-new timepiece the very next day.
Customer Data
As part of the Watch Club, Lumbers Jewellers Standard Privacy Policy applies.
Customers who are part of Watch Club will have their details held separately, ensuring only Watch Club members receive the promotional and exclusive emails.
This abides by GDPR regulations.
How Our Price Promise Works
If you discover the same product available at a lower price from a recognised UK competitor, we’ll happily match it, provided that:
-The item is identical (brand, model, metal, specification and condition).
-It is in stock and available to purchase from the competitor.
-The competitor is an authorised retailer (not a private seller, 3rd party or auction site).
-It can be on a seasonal offer or promotion, but can’t be: reduced to clear, a multi-buy offer, members only price, flash sale, reduced with a promo code, or an exclusive/trade price.
-It may take up to 48 hours to verify the price match, once verified your purchase must be made within 7 days.
Need more help? Not sure if its eligible? Click the ‘Price Match Promise ‘ on the product you are enquiring about and we will get back to you as soon as possible.
Once you’ve submitted the form, we’ll review your request and aim to get back to you within 48 hours. If you qualify for the price match promise, we’ll arrange a promotional code to be sent to you via the email you submitted on the form.
We do not offer price match promise on orders you have already purchased with us.
We cannot and will not offer partial refunds on your order if you later inf the same item at a lower price.
Terms & Conditions
1. The Lumbers Price Match Promise applies only to products that are identical in every respect, including brand, model, style, colour and finish. Items must be new, unworn, undamaged, and sold in £GBP by an authorised UK stockist. Pre-owned items are excluded.
2. The Price Match Promise cannot be combined with any other promotion or discount. Where a competitor’s price is a sale or promotional price, Lumbers reserves the right to determine whether a price match will be offered.
3. The competitor’s item must be in stock and available for immediate purchase at the time of the price match request.
4. Lumbers reserves the right to limit the Price Match Promise to one matched item per client.
5. The Price Match Promise will not apply where the competitor, or the relevant branch, is in administration or closing down.
6. Items sold as part of bundled offers, discounted multi-buy promotions, or with complimentary products (including “buy one, get one free” offers) are excluded.
7. The Price Match Promise cannot be applied to purchases made using interest-free or interest-bearing finance, insurance cards, or gift cards.
8. The Price Match Promise does not apply to Tax Free Shopping or Duty Free pricing.
9. Price matching is not available against online-only retailers. Competitors must operate at least one UK high-street store to be eligible.
10. The Price Match Promise cannot be used where the competitor offers additional discount codes on top of the advertised price.
11. The Price Match Promise does not apply to pre-owned items.
Read about our general terms and conditions which relate to the business, who we are, customer service and the sale of our products.
1.1 We are Lumbers Ltd (“we”), Company number 1834566. Our registered address is at 60-66 High Street, Leicester, LE1 5YP, United Kingdom. Our VAT number is 408 6040 72.
1.2 The website for our online store is www.lumbers.co.uk (the “Website”).
1.3 These General Terms and Conditions (“T&Cs”) govern the sale and purchase of products from our Website.
1.4 You can access these T&Cs via the Online Store and save them onto your computer and/or simply view them when convenient for you. The T&Cs are displayed in English. It is your responsibility to read these T&Cs carefully.
1.5 The products that appear on the Website are aimed exclusively at individuals aged 18 years and older, living in the United Kingdom. You must only purchase products for personal, private or domestic use and not for any business or commercial purposes. The commercial resale and distribution of any products ordered via the Online Store is prohibited.
1.6 Without impacting your consumer rights, any contractual terms which are not set out in this document will only be binding on our part if we have agreed to them in writing.
1.7 We may make changes to these T&Cs at any time and will update the Website accordingly. Any changes will only apply to future orders.
Customer Service
2.0 If you have any questions, requests or complaints, you can contact our showroom -
• By post: Lumbers Jewellers, 60-66 High Street, Leicester, LE1 5YP, United Kingdom
• By telephone: 0116 2551233
• By E-mail: info@lumbers.co.uk
How the contract is formed
3.1 A binding order shall be triggered and sent only when you have entered all of the details that are necessary to place an order and you have confirmed that you have read these T&Cs before clicking the “Pay now” button. At this point you will have successfully placed your order. Before submitting your order, you can enter and modify your personal details and relevant billing and delivery address. You may also choose your preferred shipping method and means of payment. You should carefully check the details of your order on the overview page before submitting your order.
3.2 After submitting your order, you shall receive an automatic acknowledgement by e-mail, which summarises the details of your order. This automatic acknowledgement does not mean that we have accepted your order.
3.3 We are not obliged to accept your order. We reserve the right to cancel or reject an order within 7 days of receiving it if we cannot fulfil your order or if you have breached these T&Cs. We may also cancel an order if we have reason to believe that you are reselling the products for commercial gain. You shall be informed about cancellations and rejections in each case by e-mail.
3.4 The contract is formed once we follow up the automatic acknowledgement with a separate order acceptance, which will be sent to you by email.
3.5 A maximum number of 2 of the same items can be ordered per order.
3.6 If you have registered an account with us on the Website, you can see the status of your order in your personal customer area.
Prices, Shipping and Delivery
4.1 All prices specified on the Website are inclusive of VAT. We shall notify you about shipping costs as well as any additional costs, e.g. for an express order, gift wrapping, directly in the order form before you submit your order.
4.2 We reserve the right to change the prices for the offered items at any time and shall update the Website to reflect such changes. The price quoted at the time of the order shall be applicable.
4.3 Unless otherwise agreed, delivery shall be made to the delivery address provided by you. We shall notify you of the delivery period, during the ordering process or within 24 hours, dependant upon when the order is placed. All UK Orders over the value of £200, being delivered to the UK mainland; will receive Next Day Delivery free of charge. This delivery service is provided by Royal Mail Special Delivery before 1pm. International orders will incur extra charges at the point of checkout. Any orders placed, deemed excessive in weight will require an additional quotation. Our international deliveries are provided by DHL Couriers.
More detailed information regarding the Shipping options, our preferred couriers and the delivery process, can be found on the Delivery and Returns page of the Website.
4.4 After the hand-over of the products to the shipping company, you will receive a shipping confirmation by e-mail, containing a tracking code which you can use to track delivery.
4.5 If you change your mind or need to change any details you must notify us as soon as possible before we send you an order acceptance. Once we have accepted your order, you will not be able to make any further changes. You do have the right to change your mind via our cancellation policy procedure.
4.6 If a delivery does not reach you despite a shipping confirmation from the shipping company or if you do not receive a message from the shipping company within 2 working days from the order confirmation, you should contact our showroom as soon as possible to let us know.
Presentation of the Product, Delivery Period, Availability
5.1 The essential features of the product and/or service can be found in the item description and the supplementary information on the Website. Photographs of products in advertisements, brochures, on the Website, etc. shall be purely illustrative. We reserve the right to change the products specified on the Website at any time, without prior notice and to limit the number of products that can be purchased by you.
5.2 Certain products shown on the Website cannot be ordered and purchased directly through the Website. This will be clearly indicated in the relevant product information as ‘In-store Only’. For these products customers must either visit the showroom or contact the showroom directly for further details.
5.3 If we cannot meet a delivery deadline for reasons beyond our control, we shall inform you as soon as possible, and (where possible) provide you with a new estimated delivery date. If the new delivery date is unacceptable to you or if the product is not available both parties will be entitled to withdraw from the contract with respect to the relevant product. Any payment already made will be immediately refunded by us.
5.4 We shall not be responsible for any delays caused by events outside our control such as strike and other forms of industrial action, riot, war, natural disasters, as well as delivery block by the manufacturer, upstream supplier, or third party.
5.5 The products shall be available while stocks last. In exceptional cases, there may be errors or corrections, particularly if the same product is ordered by several customers at the same time. We shall not be liable for the lack of stock or unavailability of products.
Cancellation Rights and Returns
6.1 You have a right to cancel your order under certain circumstances. Please see our cancellation policy for further details. If products are faulty then you may be entitled to a repair, replacement or a refund under the law. Please contact us at info@lumbers.co.uk to discuss this.
6.2 We will not be obligated to honour a return or cancellation if you have not followed the operating or maintenance instructions for the products, made changes to it, replaced parts or used consumables that do not correspond to the original specifications, without our prior consent. The same shall be applicable for defects resulting from improper use, storage and handling of the products, external interventions as well as the opening of products. For more details on returning your item(s) please visit our Returns page.
Payment, Retention of Title
7.1 The purchase price shall be due at the time you place your order. If you have chosen to pay using the finance option, you will need to follow the additional steps displayed on screen when completing your order.
If paying, using the finance option, then we retain ownership of the item until we receive confirmation that the deposit has been paid, along with the authorisation to dispatch the goods.
Transport Damage
8.1 If products are delivered with apparent transport damage, you must report this immediately to the shipping company and contact us as soon as possible.
Liability
9.1 We are responsible to you for any foreseeable loss and damage caused, as a result of failings on our part, until you receive the goods. However, we are not liable for any unforeseen loss or damage resulting from third party involvement.
We are not responsible for a damaged item, if its condition was discussed and agreed upon by both parties, when entering into the purchase contract
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence by our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you) of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
9.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Data Protection
10.0 The collection and processing of personal data about the customer by the seller is explained in the Privacy Policy.
Applicable Law
11.0 These T&Cs are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Statutory Right Of Cancellation
You have a right to cancel a contract from the moment the order is placed, up until 14 days after the day you receive your order, without giving any reason.
In order to exercise your cancellation rights, you must inform us by e-mail or post by sending a letter to:
Lumbers Jewellers
60-66 High Street
Leicester, LE1 5YP
United Kingdom
E-mail: info@lumbers.co.uk
If you exercise your right to change your mind and receive a refund for the goods, you must return the goods back in the original packaging with a proof of purchase (e.g. the invoice).
Consequences of Cancellation
If you cancel a contract, we will refund all payments, which were received from you, in connection with the contract (including initial delivery charges), within fourteen days from the date on which we receive the returned goods. We will use the same method for the refund, as that used for the original transaction.
We are not obliged to process a refund until we have physically received the returned products to our showroom.
You must return the products to us immediately and, in any case, at the latest within fourteen days from the day, on which you informed us about the cancellation of this contract.
The customer shall bear the costs of returning the products. We do advise in the interest of the customer that any returned products are traceable and insured for the relevant value.
We reserve the right to make a deduction from any refund owed to you due to excessive handling.
Where you cannot cancel a contract:
Cancellation rights shall not be applicable for products which are bespoke or customised, or which are otherwise clearly tailored to the personal needs of the customer. This shall be applicable, for example, in case of individual engravings or changes to the products.
Find out about our terms of use below. This covers your account, intellectual property rights and the use of the website in general.
1.1 www.lumbers.co.uk (the “Website”) is owned and operated by Lumbers Ltd (‘Lumbers’, ‘we’, ‘us’ or ‘our’) and will be referred to as the ‘Website’ for the remainder of this document. The Website was developed by Autify Digital, Emrise Digital, designed by Madison Rose and managed by Lumbers Ltd.
Use of the Website is subject to these Terms of Use. By using the Website, you confirm that you accept our Terms of Use and that you agree to comply with them. If you do not agree with our Terms of Use, you must not use our Website.
Our separate Terms of Purchase set out the terms on which you can purchase products from the Website. We will only use your personal information as set out in our Privacy Policy.
Lumbers reserve the right to revise these Terms of Use fully or partially at any time so please check that you understand what terms apply at your time of use. Unless we notify you otherwise, any changes to our Terms of Use shall apply immediately.
Lumbers also reserve the right to update and change the Website from time to time to reflect any changes to our products, our users’ needs and our business priorities.
From time-to-time Lumbers may need to suspend, restrict or withdraw the availability of the Website (or certain parts of it, including your customer account) for business and operational reasons including vital maintenance and updates. Lumbers therefore cannot guarantee that the Website or its content will always be available or uninterrupted.
2.1 You are responsible for your use and compliance with our Terms of Use when using the Website. We reserve the right to suspend or terminate your access to the Website (including your customer account) in the event that you have breached or repeatedly breached these Terms of Use.
Our Website is directed at customers internationally, however, please do not use the Website if you know that access to or use of the Website is prohibited in your location.
We continually monitor and update our Website and while every care is taken to ensure the integrity and security of the site, we do not guarantee that the Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software and please make sure that this is always up to date.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that are malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
Customer Account
3.1 You can create a password-protected customer account by entering your e-mail address and a password here. In your customer account, you can modify your contact information, manage your billing or delivery address(es) in an address book and change your password. A user may create only one account.
Please ensure that you handle your account information carefully, treating it confidentially and preventing misuse of your account information by third parties. You must not provide this information to third parties. Without our explicit consent, you may not transfer your account information or your customer account to a third party, save where you are entitled to do this under data protection law.
You are responsible for ensuring that the information provided when creating your customer account is correct and complete. You must always keep this data up to date, in your customer account, in case of changes.
Exclusions of Warranties / Limitation of Liability
4.1 The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date including, but not limited to product availability which may change regularly.
For all users of the Website:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes, but is not limited to; liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Purchase.
Please note that we only provide the Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Intellectual Property Rights
5.1 All intellectual property rights (especially copyright, trademark, design and patent rights) to the contents of the Website are owned or licensed to Lumbers. All such rights remain reserved by the relevant rightsholders. Illustrations, texts, graphics, computer software, etc. which are contained in or presented on the Website may not be copied, downloaded or used in any other way for commercial purposes, unless otherwise agreed with Lumbers. Downloading or printing of individual pages and/or parts of the Website shall be permitted as long as neither the copyright notices nor other legal notices are removed and there is a notice indicating the source of the download on the download/print. If data or programmes are downloaded from the Website or reproduced in any other way, all ownership rights and intellectual property rights to the same shall remain vested in Lumbers and/or its licensors. The (full or partial) reproduction, transmission (by electronic or other means), modification, linking or use of the Website for public or commercial purposes shall be prohibited without Lumbers prior written consent and without your complete indication of the source. Lumbers grants users of the Website no rights (particularly no intellectual property rights) except those rights that are strictly necessary for your use of the Website.
Intellectual Property Rights of Third Parties
Lumbers maintains business relations with various brand partners (e.g. watch and jewellery companies). A number of illustrations / photographs on our website are therefore property of third parties. The corresponding regulations in the above paragraph shall therefore also be applicable with reference to the intellectual property rights of third parties.
Links to and from the Website
6.1 Links from third party websites to the Website
Any links to the Website require our prior written consent. You must not establish a link to our site in any website that is not owned by you. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Framing of pages of the Website (i.e. embedding into another website) is not permitted. The website to which you are linking must comply in all respects with our Terms of Use.
We reserve the right to withdraw linking permission without notice.
6.2 Links from the Website to third party websites
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and shall not be liable for any content contained within those sites.
Governing Law and Jurisdiction
7.1 Our Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you feel that you have chosen the wrong item or you have purchased a gift and the recipient would prefer something different then please contact us to discuss the situation.
So long as the item is unused and has not been engraved, personalised or modified, then you may return the item, within 30 days of its purchase, for an exchange or credit note. We do not offer a refund.
You have the right to cancel the order from the moment you place the order, up until 14 days after receiving the item. You are entitled to a full refund, including the cost of the initial postage cost, but not the returns postage cost.
This does not affect your statutory rights.
Under the Consumer Rights Act 2015 all products sold must be of satisfactory quality, fit for purpose and as described.
If a product is faulty, whether purchased in-store or off-site, you are entitled to the following:
Up to 30 days from receiving the product -
You have the right to have a refund, (In the case of items purchased via distant selling, this would also include the initial cost of postage and reasonable postage costs incurred, when returning the item).
Up to 6 months from receiving the product -
You have the right to have the goods repaired or replaced. If an item cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to 6 years from receiving the product -
If the goods do not last a reasonable length of time according to their specifications, you may be entitled to some money back.
Any agreed refund will be provided within 14 days. This will be done using the same means of payment used for the original purchase.
Lumbers Ltd offers a repairs service for watches and jewellery. We have on-site and off-site workshops. If an item is sent to an off-site workshop, it is dispatched by secure Royal Mail special delivery or by a courier service.
We are responsible for the insurance until your treasured item is safely returned to you.
The work will be carried out by highly skilled technicians and goldsmiths with great care and unless otherwise specified, the work carried out will be guaranteed for a period of 12 months.
Any information provided by Lumbers Ltd, either written or spoken will be binding. If a price is not agreed beforehand then the work carried out will be charged for at a reasonable rate and in line with the current marketplace. The work will be carried out within a reasonable time frame unless a specific time scale has been quoted.
In the unlikely event that our service does not satisfy these criteria, then in compliance with the Consumer Rights Act 2015, you are entitled to the following:
-The rectification of the unsatisfactory element or the carrying out of the whole service again, as necessary. This would be performed as a priority repair and at no extra cost.
-If a completely satisfactory correction cannot be carried out, or cannot be completed within a reasonable time scale, then you are entitled to claim a price reduction. The amount of reduction would be depending on the level of the failing. In the exceptionally rare event of a total failure this could amount to a complete refund.
